Questions you might have


Shipping

Standard shipping locally will arrive within 5 working days. We offer free standard shipping for orders over $150. We also provide a self-collection option at Labrador Park MRT. 

                                                      Order Amount                 Shipping Fee

Free Shipping                                Over $78.00                     Free

Standard Shipping                         Less than $78.00            $5.00

Express Shipping *                        Any                                  $12.00

Self-collection                               Any                                   Free 

*Express shipping will be available for delivery within 2 days (does not include Sunday), indicate your preferred timing for delivery (9am-12pm, 12-3pm, 3-6pm, 6-10pm). 

If you require international shipping, please email us at enquiries@scarletmerchants. We will respond within 24 hours.

Returns or exchanges

We offer returns or exchanges within 7 days of delivery. Pls contact us at enquiries@scarletmerchants.com for return instructions. To be eligible for returns, items must be in the same condition as it was upon receiving (unwashed and unused). Returned items received will be notified and will be inspected before processing your refund. We suggest using a trackable shipping service for returning your items which will be be paid by you. All sale items cannot be exchanged or refunded.

Care

Due to the nature of handmade fabrics, there will be slight variations. We have provided specific care instructions for each type and do suggest following the instructions.

Vintage Rugs

Vintage rugs are handmade and aged with some wear hence will not be perfectly square or rectangle which is part of the beauty. All rugs should only be vacuumed or professionally cleaned. Some of the afghan rugs we carry do offer two tones based on the direction from either side, hence we recommend flipping it around then deciding which suits your room better!